About us

• • We are committed to protecting the privacy of any personal data that we hold. This Policy sets out how Vitasoy International Holdings Limited and its affiliate companies (collectively, “Vitasoy“, “we“, “our” or “us“) will collect, use and store personal data from you. Vitasoy’s affiliate companies include but not limited to the following:
    1. Vitaland Services Limited.
    2. Hong Kong Gourmet Limited.
    3. Vitasoy (Macau) Limited.

Vitasoy International Holdings Limited, Vitaland Services Limited, Hong Kong Gourmet Limited being, collectively, “Vitasoy HK” and Vitasoy (Macau) Limited being “Vitasoy Macau”.

• We will ensure that our collection, use and storage of your personal data will be in compliance with data privacy requirements in applicable jurisdiction. In particular:
  1. In Hong Kong, Vitasoy HK will handle personal data in compliance with the data protection principles and all relevant provisions under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).
  2. In Macau, Vitasoy Macau will handle personal data in compliance with all relevant provisions under Macau Personal Data Protection Law.
  3. We will notify you of any changes to this Policy, including by posting the revised policy on www.vitasoy.com. The changes will be effective from the date of posting. We encourage you to visit this website frequently to stay informed of our latest privacy practices.
• From time to time, we may provide further terms and instructions in relation to our collection, use and storage of your Personal Data, for specific services and activities (e.g. promotional activities and membership schemes). You agree to comply with all such further terms and instructions.
• If you are a job applicant for a position with Vitasoy – your personal data will be treated in accordance with the Vitasoy Personal Data (Privacy) Policy for Job Applicants- Hong Kong and Macau (and not this Policy).

• From time to time, we may collect Personal Data from customers, business partners, shareholders, agents, contractors, third party service providers, visitors and other individuals (collectively, the “Data Subjects“).
• We may collect, use and store the following types of personal data from you (collectively, “Personal Data“):
  1. Technical information collected when you access our websites, including IP address , location information and device details.
  2. Information you give us when you contact us or if you participate in any of our marketing and promotional activities), which may include:
     1. name;
     2. gender;
     3. date of birth;
     4. address;
     5. phone number;
     6. email address;
     7. identity document details; and/or
     8. your social media profile information.
  3. Information collected when you otherwise deal or interact with us – including if you purchase our products, visit our premises or provide goods or services to us. Such personal data may include:
     1. (for student customers) school name, class and class number ;
     2. health information and travel history;
     3. payment details;
     4. purchase history;
     5. bank account information.
     6. credit card account information;
     7. payment service account information; and
     8. Octopus card identification number.

• We will only use your Personal Data where we have your consent or we have another lawful basis/reason for using it.
• We may use the Personal Data we collect for the following purposes:
  1. Operating our business, including:
     1. performing contracts that we have entered into;
     2. manufacturing products or providing services;
     3. sale, distribution and delivery of products to customers;
     4. processing orders, including order enquires, maintaining order history and maintaining customer accounts;
     5. providing services in relation to our products and customers, including handling complaints, claims, queries or feedback;
     6. processing invoices and payments, including processing credit/guarantee applications, invoicing, collecting payments and determining the amount of indebtedness owed to us;
     7. receiving supplies and service; and
     8. ensuring the security and safety of our premises.
  2. Complying with applicable laws, governmental or regulatory requirements, orders or guidelines binding or applying to us, within or outside of Hong Kong and Macau and existing currently and in the future.
  3. Improving our products and services, including conducting customer surveys and researching, reviewing, analysing, improving, designing, promoting or publicising our products or services.
  4. Enforcing our rights, including collection of amount outstanding from a Data Subject and those providing security or guarantee for a Data Subject’s obligations.
  5. Direct marketing activities (see further details in section 5).
  6. Administrating marketing and promotional activities (e.g. lucky draw, games, etc.) and membership schemes – including verifying and notifying members and winners, prize redemption and operating membership schemes.
  7. Engaging and managing any agents, contractors or third party service providers who provide services or goods to us.
  8. Assisting any person who is either:
     1. acquiring (or is assessing the acquisition of) an interest in Vitasoy; or
     2. entering into (or is assessing the entrance into) a contractual arrangement with Vitasoy.
  9. Any actual or proposed assignee of Vitasoy, or transferee of Vitasoy’s rights, in respect of the data subject.
  10. Any other purposes relating to the above purposes, including communications relating to the above.